How to Check and Pay Your KPLC Bill & Find Your Meter Number

How to Check and Pay Your Kenya KPLC Power Bill & Find Your Meter Number

Managing your Kenya Power (KPLC) electricity account is simple with multiple options available to check your bill and locate your meter number. Customers can use SMS, email, or the online portal for bill inquiries, and retrieve meter numbers using USSD or customer support. Here’s a guide to help you manage your KPLC account efficiently.

1. SMS Shortcode Service

How to Check KPLC Electricity Bill via SMS:

1. Open your SMS app and create a new message.
2. In the recipient field, enter 95551.
3. In the message body, input the first part of your account number (e.g., for account number 562897-01, enter 562897).
4. Send the message and wait for an automatic reply with your account balance.

Note: Each SMS costs Ksh 5.

2. Email Service

How to Check KPLC Electricity Bill via Email:

1. Open your email account and compose a new message.
2. In the subject line, enter the first part of your account number (e.g., for account number 879833-04, enter 879833).
3. Send the email to bill@kplc.co.ke.
4. Wait for an automatic reply with your account balance and payment due date.

Note: An internet connection is required for email inquiries.

3. Online Portal

How to Check KPLC Bill Online:

1. Visit the Kenya Power online portal.
2. Enter the first part of your account number in the provided field.
3. Click "Submit" to view your balance.

Note: Ensure correct entry of your account number for accurate information.

Bonus: KPLC eBill Statement

To get a full eBill statement:

1. Compose a blank email with your account number as the subject.
2. Send it to bill@kplc.co.ke.
3. Receive your full statement via email shortly.

How to Find Your Kenya Power Meter Number

If you’ve forgotten your account or meter number, dial *977# to retrieve it. Alternatively, contact KPLC prepaid meter customer care at 95551, 0703070707, or 0732170170.

Having your meter number is essential when loading prepaid tokens. Below are specific steps to activate tokens based on the type of meter box:

• ACTARIS Meter Box: Dial 100, then press "Enter" or #.
• HEXING Meter Box: Dial 804, then press "Enter" or #.
• CONLOG Meter Box: Dial #100, then press "Enter" or #.
• SHENZEN Meter Box: Press 65, then press "Enter".

In some cases, 000# and 100# also work to retrieve your KPLC prepaid meter number.

Conclusion

Whether you prefer SMS, email, or online services, KPLC provides multiple options to check your bill and manage your account. For added convenience, download the KPLC Android or iOS app for easier access to your electricity account and payments.