Complete Guide to Kenya Power (KPLC) Token Delays, Paybill, Customer Care, Self-Service

Kenya Power and Lighting Company (KPLC)

Kenya Power and Lighting Company (KPLC), commonly referred to as Kenya Power, is the main electricity utility in Kenya. The company is responsible for the transmission, distribution, and retail of electricity to customers across the country. It serves both residential and commercial customers. KPLC's operations include maintaining the power grid, expanding access to electricity, and customer service for the billing and payment of electricity.

KPLC Token System

Kenya Power operates a prepaid meter system, allowing customers to buy electricity tokens to load onto their meters for usage. Customers can purchase tokens through various channels such as mobile banking, banks, and mobile money services like M-Pesa.

1. KPLC Token Delay

Sometimes there are delays in receiving KPLC tokens after payment. The delay could be caused by system congestion, technical issues, or errors in payment details. If you experience a delay, you can:

• Wait for the system to process the payment, especially during peak hours.
• Check if the correct details were used for the payment.
• Contact KPLC customer care for assistance if the token does not arrive within a reasonable time frame.

2. KPLC Token Paybill Number

The KPLC M-Pesa Paybill numbers are:

• Prepaid tokens: 888880
• Postpaid payments: 888888

To buy tokens:

1. Go to M-Pesa.
2. Select "Lipa na M-Pesa."
3. Choose "Paybill."
4. Enter 888880 for prepaid tokens.
5. Enter your meter number as the account number.
6. Enter the amount you wish to pay.
7. Input your M-Pesa PIN.
8. Confirm the details and send.

You will receive an SMS with your token details after successful payment.

3. KPLC Tokens Customer Care

If you encounter any problems with token purchases, KPLC customer care can assist you. You can reach them through:

• Phone: Call 95551 from your mobile phone.
• Social Media: Reach them on Twitter (@KenyaPower_Care) and Facebook.
• Email: customercare@kplc.co.ke
• Visit: KPLC offices across the country. They provide support for issues like delayed tokens, wrong meter numbers, or any technical difficulties related to token purchases.

4. KPLC Self-Service

Kenya Power offers an online self-service portal that allows customers to:

• View and manage their accounts.
• Check the status of power supply.
• Make payments and view bills.
• Access information on outages and scheduled maintenance. To access this service, visit the KPLC self-service portal: https://selfservice.kplc.co.ke.

5. KPLC Token Activation

If you receive KPLC tokens after payment, you need to activate them by inputting the token number into your prepaid meter. The process involves:

1. Entering the token number on your meter keypad.
2. Confirming the digits entered.
3. Pressing the "Enter" or “OK” button to load the token.
4. Your meter will then display the new balance, and the electricity supply will be updated based on the amount purchased.

If the token is not accepted, double-check the number or contact customer care for assistance.

6. How to Buy KPLC Tokens

You can buy KPLC tokens through several methods:

• Mobile Money (M-Pesa, Airtel Money): Use Paybill number 888880 and your meter number as the account number.
• Banking Apps: Most banks have options to buy KPLC tokens via their mobile apps.
• Online Platforms: KPLC tokens can be purchased on platforms such as Safaricom’s M-Pesa app, banking apps, and third-party payment platforms like JumiaPay or Pesapal.
• USSD Codes: Some mobile network providers offer USSD codes for easy token purchase.

7. KPLC Customer Care

Kenya Power customer care services are available through the following channels:

• Telephone: Call 95551 for help with token issues, bill queries, or technical problems.
• Email: Send an email to customercare@kplc.co.ke.
• Twitter: @KenyaPower_Care offers prompt responses to customer inquiries.
• Facebook: Kenya Power’s official page also provides updates and a platform for customer support.
• Visit KPLC offices: You can visit any of their branches for face-to-face assistance.

8. KPLC Token Login

To manage your KPLC account, check token purchases, or view usage, you can log in to the Kenya Power online platform:

• Go to selfservice.kplc.co.ke.
• Register or log in with your account details.
• Use this platform to view past token purchases, manage your meter, or pay bills online.